Terms of service

Last updated: September 23, 2026

These Terms of Service govern your access to and use of the GleamPet website, products and related services.

Throughout these Terms, “GleamPet,” “we,” “us” and “our” refer to the operator of the GleamPet store. Our online store is hosted by Shopify, which provides the ecommerce platform used to offer our products and services.

By visiting our website, placing an order or otherwise using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use the website or purchase our products.

1. Eligibility and Accounts

You must have reached the legal age of majority in your jurisdiction, or have permission from a parent or legal guardian, to use our services and make a purchase.

You agree to provide accurate, current and complete account, billing, payment and shipping information.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

2. Products and Product Information

We make reasonable efforts to present product descriptions, measurements, materials, colors and photographs accurately.

However, colors and product appearance may vary depending on lighting, photography, screen settings and device type. Handmade products and products containing natural materials may also have small variations.

Products described as containing natural gemstones may vary in color, texture, pattern and clarity. Pearl-style products use pearl-effect beads unless a product description expressly states otherwise.

These natural or production-related variations are not automatically considered defects.

3. Decorative Pet Accessories and Safety

GleamPet pet jewelry is designed as a decorative fashion accessory.

Unless a product page expressly states otherwise, our jewelry is not:

  • A walking collar

  • A restraint device

  • A leash attachment

  • A safety collar

  • A substitute for identification or safety equipment

Pets must be supervised while wearing accessories. Remove the accessory during sleep, bathing, swimming, rough play, crate time and any period when the pet is unattended.

Inspect the product regularly for wear, loose parts or damage. Stop using the product immediately if it becomes damaged or if your pet shows discomfort.

Customers are responsible for selecting an appropriate size and determining whether an accessory is suitable for their pet’s size, behavior, health and activity level.

4. Crystal and Gemstone Disclaimer

Any descriptions relating to symbolism, energy, comfort, healing traditions or emotional meaning are provided for cultural, artistic or informational purposes only.

GleamPet products are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or health condition in humans or animals.

Always consult a qualified veterinarian regarding your pet’s health.

5. Orders

Submitting an order constitutes an offer to purchase.

We may accept, reject, limit or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Suspected fraud

  • Incorrect pricing or product information

  • Payment authorization problems

  • Shipping restrictions

  • Violation of these Terms

An order is not accepted until payment has been authorized and we issue an order confirmation.

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

6. Order Changes and Cancellations

Review all product selections, sizes, customization details and shipping information before submitting an order.

Contact gleampet@outlook.com as soon as possible if you need to request a change or cancellation.

We cannot guarantee changes or cancellations after production or order processing has begun. Custom and personalized orders may not be changed or cancelled once production starts.

7. Prices and Payment

Prices are displayed in the currency selected on the website or during checkout.

Prices, discounts and promotions may change without prior notice. The price shown when an order is submitted will apply to that order, except in cases of an obvious pricing or technical error.

You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

Available payment methods are displayed during checkout and may vary by location.

8. Taxes, Customs Duties and Import Charges

Product prices may not include taxes, customs duties, import charges or brokerage fees unless expressly stated during checkout.

Customers are responsible for destination-country charges unless they are collected during checkout or applicable law requires GleamPet to pay them.

9. Shipping, Delivery and Risk of Loss

Delivery dates and transit times are estimates and are not guaranteed.

GleamPet remains responsible for the order until the package is confirmed as delivered to the shipping address provided during checkout, except where applicable law provides otherwise.

Risk of loss passes to the customer upon confirmed delivery. Risk does not pass merely because the package has been handed to a shipping carrier.

Customers are responsible for providing a complete and accurate shipping address and for taking reasonable steps to receive or collect the package.

GleamPet is not responsible for loss occurring after confirmed delivery when the package was delivered to the address supplied by the customer. However, if tracking shows that a package has been delivered but it cannot be located, the customer should contact gleampet@outlook.com promptly. We will assist with a carrier investigation where available.

If a package is lost or damaged before confirmed delivery, contact us with the order number and relevant photographs or tracking information. After reviewing the claim, we may offer a replacement, refund, repair or another appropriate solution.

We are not responsible for delays caused by customs processing, carrier disruptions, severe weather, incorrect or incomplete addresses, refusal of delivery or circumstances outside our reasonable control. This does not limit any mandatory consumer rights available under applicable law.

10. Returns and Refunds

Returns, damaged-item claims and refunds are governed by our Return and Refund Policy:

https://gleampet.com/policies/refund-policy

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

11. Custom and Personalized Products

Customers are responsible for reviewing and submitting accurate customization information, including names, text, measurements, photographs and other requested details.

Production results may vary slightly because of scale, materials, craftsmanship and the quality of customer-provided reference images.

Custom and personalized products cannot generally be returned or exchanged unless they arrive damaged, defective, incorrect or materially different from the approved customization details.

12. Intellectual Property

The website and its content—including branding, logos, photographs, graphics, product designs, videos, text and layout—are owned by or licensed to GleamPet and are protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, republish, sell or commercially exploit website content without prior written permission.

13. Customer Content and Feedback

If you submit reviews, photographs, comments, suggestions or other content, you confirm that:

  • You have the right to submit it.

  • It does not violate another person’s rights.

  • It is not unlawful, misleading, defamatory or malicious.

  • It does not contain harmful code.

You grant GleamPet a non-exclusive, worldwide, royalty-free license to use, reproduce and display submitted content in connection with operating and promoting our services, subject to applicable law and our Privacy Policy.

14. Third-Party Services and Links

Our website may include links, applications or services operated by third parties, including Shopify, payment providers, analytics providers, social media platforms and shipping carriers.

We are not responsible for the content, security, availability or privacy practices of third-party websites and services. Your use of third-party services may be governed by separate terms and policies.

15. Relationship With Shopify

GleamPet uses Shopify to operate its online store.

Purchases made through our store are transactions between the customer and GleamPet. Shopify is not the seller of GleamPet products and is not responsible for product fulfillment, returns, product performance or customer service.

16. Prohibited Uses

You may not use the website or services:

  • For unlawful or fraudulent purposes

  • To violate intellectual property or privacy rights

  • To transmit malicious code

  • To interfere with website security or operation

  • To collect personal information without authorization

  • To submit false or misleading information

  • To harass, abuse or harm another person

  • To make unauthorized commercial use of our content

We may suspend or terminate access when we reasonably believe these Terms have been violated.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free or completely secure.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, GleamPet will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.

This limitation does not apply where liability cannot legally be excluded, including liability arising from fraud, intentional misconduct or other legally protected consumer rights.

19. Indemnification

To the extent permitted by law, you agree to indemnify GleamPet against third-party claims resulting from your unlawful use of the services, your violation of these Terms or your infringement of another party’s rights.

20. Privacy

Our collection and use of personal information are governed by our Privacy Policy:

https://gleampet.com/policies/privacy-policy

Payment information is processed by Shopify and applicable payment service providers. GleamPet does not directly store complete payment card numbers.

21. Errors and Omissions

The website may occasionally contain typographical errors, inaccuracies or omissions concerning descriptions, prices, promotions, shipping times or availability.

We may correct errors and update information. If an error materially affects an order already placed, we will notify the customer and provide an appropriate solution, which may include cancellation and a refund.

22. Termination

We may suspend or terminate access to the services if a user materially violates these Terms or uses the services unlawfully.

Obligations and liabilities incurred before termination remain effective.

23. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

24. No Waiver

Failure to enforce any provision of these Terms does not waive our right to enforce it later.

25. Governing Law

These Terms are governed by the laws applicable to the business operating GleamPet, without limiting any mandatory consumer protection rights available in the customer’s place of residence.

Any dispute should first be submitted to gleampet@outlook.com so that both parties can attempt to resolve it in good faith.

26. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices or legal obligations.

The revised version will be published on this page with an updated revision date. Changes will apply from the date they are published unless applicable law requires otherwise.

27. Contact Information

Questions about these Terms may be sent to:

Brand: GleamPet
Email: gleampet@outlook.com
Website: https://gleampet.com