Orders ship by air from mainland China. Estimated delivery is typically 7–15 days, depending on the destination and local customs processing.

All GleamPet orders are carefully prepared and shipped directly from mainland China.

Yes. Once your order has shipped, you’ll receive tracking information so you can follow its journey.

Measure around your pet’s neck where the necklace will sit, then choose the closest size while leaving enough room for a comfortable fit.

We recommend choosing the larger size for a more comfortable fit.

We accept eligible returns within 14 days of delivery. Items must be unused and returned with their original packaging and tags. Please contact us before sending anything back.

Please contact us as soon as possible with your order details and photos. We’ll review the issue and help arrange the appropriate solution.

Our pearl-style pieces use pearl-effect beads, not natural pearls. Products described as gemstone pieces use genuine natural gemstone beads.

No. Natural gemstones may vary slightly in color, pattern and texture, making each piece naturally unique.

Keep the jewelry dry, avoid perfumes and harsh chemicals, and gently wipe it with a soft cloth after use.

Custom keepsakes usually require 35 days or more to complete. Because each piece is made individually, production times may vary.

Please provide a clear, well-lit photo of your pet so we can capture their unique features as accurately as possible.

Because each custom piece is individually made, rush production may not always be available. Please contact us before ordering if you have a specific deadline.

Yes. Payments are processed through secure checkout providers, and GleamPet does not directly store your full payment card information.

Available payment methods are shown at checkout and may vary depending on your country or region.

Our pieces are designed as fashion jewelry for pets. Always supervise your pet while wearing accessories and remove them during rough play, sleep or unsupervised time.