Frequently Asked Questions

Standard shipping typically takes 5-10 business days within the continental US. International orders may take 10-20 business days depending on the destination country and customs processing. Express shipping options are available at checkout for faster delivery.

Yes! We proudly ship to over 50 countries worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note that customs duties and import taxes may apply depending on your country's regulations.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email, or by visiting our Order Tracking page.

We recommend measuring your pet's neck circumference, chest girth (the widest part of the rib cage), and back length (from the base of the neck to the base of the tail). Compare these measurements to our detailed size chart on each product page. If your pet falls between sizes, we suggest sizing up for a more comfortable fit.

No worries! We offer free exchanges for sizing issues. Simply contact our customer support team within 14 days of receiving your order, and we'll help you find the perfect fit. See our Returns & Exchanges section below for more details.

Our size range covers most breeds, from XS for toy breeds to XXL for large breeds. Each product page includes specific measurements so you can find the best match for your pet. If you have a particularly unique size requirement, feel free to reach out to our team for personalized recommendations.

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached. Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the returned item.

Simply visit our Returns Center or contact our customer support team at support@gleampet.com with your order number and reason for return. We'll provide a prepaid return shipping label and guide you through the process.

For hygiene reasons, we cannot accept returns on opened pet grooming products, personalized items, or final sale merchandise. Please check the product description for any specific return restrictions before purchasing.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify's encrypted payment gateway.

Absolutely. Our store is PCI DSS compliant and uses SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers. All payments are processed through trusted, secure payment gateways.