Shipping policy
Last updated: September 23, 2026
GleamPet is operated by shanxisanheyizhoujimaoyiyouxiangongsi and offers free standard worldwide shipping on all orders. No minimum purchase is required.
1. Order Processing
Ready-to-ship products are generally processed within 2–5 business days.
Processing times do not include weekends or public holidays. Additional processing time may be required during promotional periods, product launches or periods of unusually high demand.
2. Custom and Personalized Orders
Custom, personalized and made-to-order products are individually created and generally require approximately 35 days or longer before shipment.
Production time and shipping time are separate. The estimated delivery period begins only after the custom product has been completed and shipped.
If you need an order by a specific date, contact gleampet@outlook.com before placing your order. Rush production and delivery cannot be guaranteed.
3. Shipping Origin
All GleamPet orders are prepared and shipped by air from mainland China.
4. Estimated Delivery
Standard delivery generally takes approximately 7–15 business days after shipment.
Delivery times are estimates and are not guaranteed. Customs processing, local carrier delays, severe weather, public holidays, remote delivery locations and other circumstances outside our reasonable control may affect delivery.
5. Free Worldwide Shipping
Free standard worldwide shipping is available on all orders. No minimum purchase is required.
If an expedited shipping option is available and selected during checkout, an additional charge may apply.
6. Tracking Information
After your order has shipped, we will send a shipping confirmation email containing available tracking information.
Tracking information may take several business days to update after dispatch. A temporary delay in tracking updates does not necessarily mean the package has stopped moving.
7. Shipping Destinations
Available shipping destinations are shown during checkout.
If no shipping option is available for your address, contact gleampet@outlook.com before placing an order.
8. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless these charges are collected during checkout or applicable law requires GleamPet to pay them, the customer is responsible for these charges.
GleamPet cannot control or predict charges imposed by customs authorities.
9. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you need to correct your address, contact gleampet@outlook.com as soon as possible. We cannot guarantee an address change after an order has entered production or been shipped.
If a package is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect the package, additional shipping charges may apply before the order can be resent.
10. Delayed or Missing Packages
If tracking has not updated for an extended period, or a package is marked as delivered but cannot be located, please:
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Check the delivery area and mailbox.
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Ask household members or neighbors.
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Contact the local shipping carrier.
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Email gleampet@outlook.com with your order number.
We will assist with a carrier investigation where available. Carrier investigations and international delivery claims may require additional processing time.
11. Damaged Packages
If your package or product arrives damaged, retain all original packaging and contact gleampet@outlook.com as soon as possible.
Include your order number and clear photographs or video showing the package, shipping label and damaged product.
12. Split Shipments
Products from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates.
13. Risk of Loss
GleamPet remains responsible for an order until the package is confirmed as delivered to the shipping address provided during checkout, except where applicable law provides otherwise.
Risk of loss passes to the customer upon confirmed delivery. Risk does not pass merely because the package has been handed to a shipping carrier.
14. Contact Us
For shipping or delivery questions, contact:
Business operator: shanxisanheyizhoujimaoyiyouxiangongsi
Brand: GleamPet
Email: gleampet@outlook.com
Website: https://gleampet.com
Returns & Refunds
We hope you and your pet love your GleamPet piece. If you need to make a return, you may request one within 14 days of the delivery date shown in the carrier’s tracking information.
To start a return, please email us at gleampet@outlook.com with your order number and the reason for your request. Please do not send any item back before receiving our approval and return instructions.
To be eligible for a return, items must be unused, unworn, in their original condition, and returned with all original tags and packaging. Proof of purchase is required.
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with clear photos of the item and packaging so we can assist you.
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.