Privacy policy

Last updated: September 23, 2026

This Privacy Policy explains how GleamPet collects, uses, discloses and protects your personal information when you visit https://gleampet.com, purchase our products, contact us or otherwise use our website and related services.

GleamPet is operated by shanxisanheyizhoujimaoyiyouxiangongsi, located in Xi’an, Shaanxi, China. Our online store is hosted by Shopify, which provides the ecommerce platform used to operate our website and process transactions.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with GleamPet, we may collect the following categories of personal information.

Contact Information

This may include your:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products viewed, added to your cart or purchased

  • Order history

  • Product size selections

  • Customization information

  • Payment status

  • Shipping and delivery information

  • Returns, refunds and cancellations

Payment Information

Payments are processed by Shopify and applicable payment service providers.

GleamPet does not directly store complete credit card or debit card numbers. Payment providers may collect and process payment details, billing information and fraud-prevention information under their own privacy policies.

Account Information

If you create an account, we may collect your:

  • Login credentials

  • Account preferences

  • Saved addresses

  • Order history

You are responsible for maintaining the confidentiality of your account credentials.

Device and Usage Information

When you use our website, Shopify and our service providers may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General location information

  • Referral URLs

  • Website activity

  • Pages and products viewed

  • Shopping cart activity

  • Cookie and similar technology identifiers

Communications

We collect information you provide when you:

  • Contact customer service

  • Submit a contact form

  • Request a return or refund

  • Subscribe to marketing emails

  • Submit a product review

  • Communicate with us through social media

Custom Product Information

When ordering a custom or personalized product, you may provide photographs, pet names, engraving details, measurements and other customization information.

Please provide only photographs and information that you have the legal right to submit.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you

  • Automatically through cookies and similar technologies

  • From Shopify

  • From payment service providers

  • From shipping and fulfillment providers

  • From advertising and analytics partners

  • From social media platforms when you interact with us

  • From fraud-prevention and security providers

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Produce custom and personalized products

  • Arrange shipping and delivery

  • Process returns and refunds

  • Create and manage customer accounts

  • Provide customer support

  • Communicate about orders and account activity

  • Improve our products and website

  • Personalize the shopping experience

  • Detect and prevent fraud

  • Protect the security of our services

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted

  • Measure advertising performance

  • Display relevant advertisements

  • Establish, exercise or defend legal claims

4. Cookies and Similar Technologies

GleamPet, Shopify and our service providers may use cookies, pixels, tags and similar technologies to:

  • Keep the website functioning

  • Maintain shopping cart activity

  • Remember customer preferences

  • Measure website performance

  • Understand how visitors use the website

  • Prevent fraud and unauthorized activity

  • Support analytics, marketing and advertising

  • Personalize content and advertisements

You may manage certain cookie choices through our cookie banner, your browser settings or our Your Privacy Choices page.

Disabling certain cookies may affect website functionality.

5. Marketing Communications

If you subscribe to marketing communications, we may send emails about new products, special offers and GleamPet updates.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting gleampet@outlook.com.

Even after unsubscribing from marketing, you may still receive non-promotional messages relating to orders, account security, customer service or policy updates.

6. Analytics and Targeted Advertising

We may work with Shopify, Meta, Google and other analytics or advertising providers to understand website activity, measure advertising effectiveness and display advertisements that may be relevant to you.

Depending on where you live, disclosing information for targeted advertising may be considered “selling,” “sharing” or processing personal information for targeted advertising under applicable privacy laws.

Where required, you may opt out through our Your Privacy Choices page or by enabling a recognized Global Privacy Control signal in your browser.

7. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including:

  • Shopify

  • Payment processors

  • Production and fulfillment providers

  • Shipping carriers

  • Customer service providers

  • Website hosting and security providers

  • Analytics providers

  • Advertising and marketing providers

  • Email service providers

  • Fraud-prevention providers

  • Accountants, lawyers and other professional advisers

We may also disclose information:

  • When you request or authorize us to do so

  • To comply with applicable laws or legal proceedings

  • To investigate fraud, security incidents or policy violations

  • To protect our customers, business and legal rights

  • In connection with a merger, acquisition, restructuring or sale of business assets

We do not disclose personal information to unrelated third parties solely in exchange for monetary payment.

8. Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information to provide and improve its ecommerce, checkout, payment, security and customer account services.

Information submitted through our website may be transmitted to Shopify and its service providers in countries outside your place of residence.

You can review the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

You may also use the Shopify Privacy Portal where applicable:

https://privacy.shopify.com/

9. International Data Transfers

GleamPet operates from China and serves customers in multiple countries.

Your personal information may be transferred to, stored in or processed in countries outside your place of residence, including China, Canada, the United States and countries where Shopify or our other service providers operate.

Where required by law, appropriate safeguards will be used for international transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide services

  • Maintain transaction and business records

  • Provide customer support

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

  • Meet tax, accounting and legal obligations

Retention periods vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it.

11. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Please do not send complete payment card information, passwords or other highly sensitive information through email, contact forms or social media.

If you believe your account or personal information has been compromised, contact gleampet@outlook.com.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Receive a portable copy of certain information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of targeted advertising

  • Opt out of the sale or sharing of personal information as legally defined

  • Appeal a decision concerning a privacy request

  • Lodge a complaint with a data protection authority

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing a request. An authorized agent may submit a request where permitted by law, subject to verification of their authority.

We will not discriminate against you for exercising an applicable privacy right.

To submit a privacy request, use our Your Privacy Choices page or email gleampet@outlook.com.

13. Global Privacy Control

Where required by applicable law, we recognize Global Privacy Control signals as requests to opt out of targeted advertising or the sale or sharing of personal information for the browser or device sending the signal.

Other “Do Not Track” signals may not be recognized because there is no universally accepted standard.

14. Children’s Privacy

Our website and products are not directed to children.

We do not knowingly collect personal information from children under 13 or under the minimum legal age required in their jurisdiction.

If you believe a child has provided personal information to us, contact gleampet@outlook.com so that we can review and, where appropriate, delete it.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the content, security or privacy practices of third parties. Please review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, services or legal obligations.

The revised version will be published on this page with an updated “Last updated” date. Additional notice will be provided where required by law.

17. Contact Us

For privacy questions or to exercise an applicable privacy right, contact:

Brand: GleamPet
Business operator:shanxisanheyizhoujimaoyiyouxiangongsi

Location: Xi’an, Shanxi, China
Email: gleampet@outlook.com
Website: https://gleampet.com